Refund policy

We have a 30-day return policy. To be eligible, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging.

To start a return, contact us at support@kovastudios.store within 30 days of receiving your item. Do not send any items back without contacting us first — we will guide you through the process on a case-by-case basis.

Damages and issues: Inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Non-returnable items: Perishable goods, custom/personalized products, personal care items, hazardous materials, sale items, and gift cards cannot be returned.

Exchanges: Contact us at support@kovastudios.store and we'll help you get the right item.

EU customers: If shipping to the EU, you have the right to cancel or return within 14 days for any reason.

Refunds: Once your return is approved, you'll be refunded to your original payment method within 10 business days. If 15+ business days have passed since approval, contact us at support@kovastudios.store.